The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Dining!
I truly enjoyed the dining options, as the food was exceptional and varied, ensuring a delightful culinary experience.view full review
Awesome Pool Area!
The pool area was inviting with a perfect temperature, making it an ideal spot for relaxation and enjoyment.view full review
Helpful Coordination!
The butlers created a wonderful group chat, keeping us updated daily, which made our stay more connected and enjoyable.view full review
Clean and Comfortable!
The bedroom was clean and comfortable, making it a perfect retreat after a long day of activities.view full review
General
Non-smoking rooms
Free Wi-Fi
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Locker room
Elevator
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key access
Sports & Fitness
Fitness center
Snorkeling
Tennis court
Bowling
Golf course
Pool tables
Yoga class
Sports trainer
Fishing
Services
Paid airport shuttle
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Stores/Commercial services
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus
Business
Business center
Meeting/ Banquet facilities
Children
Babysitting/Child services
Children's buffet
Children's pool
Water slides
Children's play area
Kids club
Game room
Spa & Leisure
Outdoor swimming pool
Beach access
Sun loungers
Aqua park
Night club
Entertainment
Sun terrace
Garden area
Spa & wellness center
Sauna
Pedicure
Manicure
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Make up services
Room features
Air conditioning
Mini-bar
Sitting area
Dressing area
Terrace
Garden furniture
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Carretera Federal 307,
Cancun,
Mexico,
77580,
Quintana Roo
Map view
Carretera Federal 307,
Cancun,
Mexico,
77580,
Quintana Roo
City landmarks
Bahia Petempich Beach
1.4
mi
Petempich Bay
2.0
mi
Unnamed Road
The Kay Club
2.1
mi
Puerto Morelos National Marine Park
2.6
mi
Beach
Snorkeling Adventure
3.1
mi
Carr. Cancun - Tulum
Piston Pueblo
3.7
mi
Reviews and Ratings
Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
friendly staff
great location
limited perks
health incident
8.2/10
Great
Rooms
8.0
Location
9.2
Service
6.8
Dining
9.0
Guest reviews
8.2/10
based on 5 review
7.7
7.7/10based on 151 review
William
United States of America,
February
2024
7.8/10
My stay at Royalton was a mix of positives and negatives. The rooms were what you would expect from Royalton - comfortable beds and cleanliness throughout, which was great. However, the service left a lot to be desired as staff denied help when over 50 people were sick at once. The location, though amazing, had a very small Diamond Club level reception and bar that was nicely done. The dining experience was exceptional with creative dishes served in the buffet.
Rooms
8.0
The standard rooms at Royalton were exactly as expected - comfortable beds and cleanliness throughout.
Service
5.0
I was disappointed with the service when over 50 people were sick at once, and the staff denied help.
Location
9.0
The location was amazing, and the small Diamond Club level reception and bar provided a lovely place to relax away from the noise.
Dining
9.0
The dining experience in the buffet was one of the best I've ever had, with creative dishes that were a delight.
Facilities
9.0
The facilities provided were top-notch, enhancing the overall experience of my stay.
Beth
United States of America,
December
2023
9.2/10
My stay at Royalton was truly delightful. The rooms were impeccably clean and the beds were so comfortable; it felt like a dream. The staff went above and beyond to make my stay memorable, always friendly, helpful, and attentive. The location was simply amazing, providing easy access to both Royalton Riviera and Royalton Chic. While the dining experience was one of the best I've had, the buffet offering a wide array of options, especially the delicious salads. The facilities were top-notch, making my stay extra special.
Rooms
9.0
The standard rooms at Royalton were exactly what you'd expect - clean and comfortable beds that made for a cozy stay.
Service
9.0
The staff at Royalton were not only friendly but went above-and-beyond to ensure my comfort and satisfaction throughout my stay.
Location
10.0
The Royalton location was superb, making it convenient to explore nearby attractions and enjoy the beauty of the area.
Dining
9.0
The dining experience was exceptional, with the buffet being one of the best I've experienced, offering a variety of delicious options for every palate.
Facilities
9.0
The facilities at Royalton were impressive, providing everything I needed for a comfortable and enjoyable stay.
Maria
United States of America,
November
2023
7.6/10
My stay at the hotel was pleasant overall. The standard rooms are comfortable and clean, but opting for the Diamond Club level didn't provide all the expected perks as certain facilities like the specialty restaurants, spa, and waterpark were closed. However, the beds were cozy and the rooms well-maintained throughout my visit.
Rooms
7.0
The rooms were exactly what you'd expect in Royalton - comfortable beds and overall cleanliness.
Service
6.0
The service was friendly, helpful, and attentive. However, there was an unfortunate incident where over 50 guests fell ill simultaneously, and the staff, including a person named Omar, didn't handle the situation well.
Location
9.0
The location of the hotel was amazing, close to the beach. The small Diamond Club level reception and bar were nicely done, providing a quiet escape from the noise.
Dining
9.0
The dining experience was excellent, especially the buffet with homemade bread. One of the best I've encountered.
Facilities
7.0
The hotel boasts excellent facilities, but some were unfortunately closed during my stay, affecting the overall experience.
friendly staff
limited perks
Alan
United States of America,
September
2023
8.2/10
The standard rooms at Royalton offer comfortable beds and cleanliness throughout. However, the Diamond Club level may not be worth the extra cost at the moment due to limited perks like closed specialty restaurants, spa, and waterpark after 5pm.
Rooms
8.0
The rooms are what you would expect at Royalton, with comfortable beds and cleanliness throughout.
Service
7.0
Despite a disappointing incident with staff denial, the service generally went above and beyond, offering various amenities such as room service, car hire, housekeeping, and more.
Location
9.0
The location was amazing, with proximity to Royalton Riviera and Royalton Chic. The Diamond Club level reception and bar provided a nice escape from noise, though small.
Dining
9.0
The buffet dining was impressive, with one of the best experiences I've had. The crisp salads were particularly delightful.
Facilities
8.0
The hotel offers a range of facilities and services, ensuring a comfortable stay, though a few amenities may not be available.
Dwight
United States of America,
June
2023
8.6/10
While the standard rooms meet the expectations of Royalton with comfortable beds and cleanliness throughout, currently, upgrading to the Diamond Club level may not be worth it due to limited access to extra perks like closed specialty restaurants, spa, and waterpark. However, the small Diamond Club level reception and bar provide a relaxing escape. The service staff were friendly, helpful, and attentive despite an incident where they didn't promptly address a group sickness. The location is fantastic, with easy access to Royalton Riviera and Royalton Chic. The dining experience stands out among the best, particularly the buffet offering freshly baked croissants. The facilities are well-kept and enjoyable, making it an overall pleasant stay.
Rooms
8.0
The standard rooms were clean and comfortable, offering a cozy retreat after a day of exploring. However, the Diamond Club level amenities were not fully accessible.
Service
8.0
The service staff went above and beyond to ensure a pleasant stay, despite a minor setback where they were slow to address a group sickness incident.
Location
9.0
The location was amazing, providing easy access to nearby Royalton Riviera and Royalton Chic. The Diamond Club level reception and bar offered a serene retreat from the bustling surroundings.
Dining
9.0
The dining experience was exceptional, with a wide array of delicious options, especially the freshly baked croissants that were a delight for breakfast.
Facilities
9.0
The hotel's facilities were pristine and well-maintained, contributing to a comfortable and enjoyable stay.
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